Shipping

Live Animals are shipped from Monday to Wednesday, while Dry Goods can be shipped any day of the week. Kindly note that it may take 1-3 business days to process your order before it is shipped out.

Live Animals

Order's On	Ships On
Sunday	Monday
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Wednesday-Thursday
Thursday	Monday
Friday	Monday
Saturday	Monday

 

If you have any questions feel free to email us at sales@modarium.co and we will get back to you within 24-48 hours.

 

Refund Policy

All purchases are considered final however we do provide a guarantee of Alive on Arrival for all our Live Animals. In the unfortunate event of Dead on Arrival (DOA), refunds will be granted if reported within 1 hour of delivery. However, please note that we cannot be held responsible for any animals that pass away after they have arrived at your home. It is the customer's responsibility to conduct thorough research on proper husbandry practices to ensure the well-being and longevity of their new pets. Please be aware that shipping charges are non-refundable. We only offer refunds or store credits on a basis-to-basis case in regard to live animals that arrived dead on arrival. It is the customers responsibility to be present to accept a live animal shipment and not allow package to remain outdoors for any period of time before bringing package in. You can always request your local USPS office hold your package that way it sits in room temperature and isn't exposed to the elements outside.